A study of 3,000 demographically representative U.S. households with Internet access shows that a growing number of consumers are completing banking transactions, like paying a bill, through online and mobile services, as reported in a research paper by FiServ. Here are some highlights:
- Those using mobile banking: 25%
- Paid a bill using a phone: 40% of mobile banking users (up from 28% in 2010)
- Transfer money on a mobile phone: 32% (up from 25% in 2010)
- What type of mobile banking used:
- website in browser = 60%
- downloadable app = 41%
- text messaging = 32%
- Trust bank/credit union to handle mobile payments: 40%
- Trust PayPal to handle mobile payments: 35%
- Trust VISA for mobile payments: 33%
- Online banking through an iPad or other tablet: 40%
- Use of online bill payments: 50% of all bill payments made by U.S households with Internet access
Read more and download the report here.
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