Kiplinger is reporting that the nation's biggest bank accidentally charged cardholders in New York, New Jersey and Connecticut twice for debit card purchases last week. Chase says it is working to fix the problem, which is another blow to the financial giant's report card. The prior week Twitter was abuzz with frustrated account holders who couldn't access online statements as Chase struggled to repair a website outage that left many customers unable to manage their money.
Chase isn't alone in its computer challenges, but it's issues like these that make consumers wary of online and mobile technologies. As banks continue to push customers toward online bill pay, mobile deposit and other web-based services, they'll need to ensure those services are always immediately accessible.
Read more more about the Chase double-billing here.
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