The free recording of this December 6th webcast provides insight into the various ways Amazon has exceeded consumer experience, customer service, and provided small business lending throughout the years. You'll hear about some of the leading innovations available to credit unions and will learn how to adapt and succeed in the virtual space. You'll also hear:
- Responding to potential membership threats from virtual banking
- See the bigger financial picture through the eyes of your members
- Target the lending needs of members’ personal financial conditions
- Effectively market to your members
- Offer a flexible small business lending program
- Marc DeCastro, Research Director, Consumer Banking at IDC. His core research coverage includes the complete omni-experience journey for the retail customer, including branch transformation, digital product strategies, and onboarding. Based on his background covering the consumer banking space, Mr. DeCastro’s research also includes a particular emphasis on how consumer trends and habits are forming the next generation products and services that utilize current and emerging technology.
- Nisha Pattan, Director, Industry Marketing, DocuSign. Nisha is a Director of industry marketing at DocuSign. She has worked with a multitude of technology and SaaS companies over her career and deeply understands how technology can be leveraged to improve business processes. Having authored multiple blogs and publications, she is intimately familiar with industry trends and challenges faced by Financial services companies.
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