What are the 14 new ideas from i3 that are ready for credit unions to shape and implement? In Filene's 2010 idea catalog, Chief Innovation Officer and author Denise Gabel invites you to consider the art and science of innovation, while exploring each new idea that will benefit credit union members. Watch her video below and then read more details.
Why do consumers give credit unions high satisfaction scores and yet take their business elsewhere? What can credit unions do about it? Filene, in collaboration with the global consultancy McKinsey & Company, explored these questions in a series of roundtables with credit union executives. Watch Mark Meyer's overview in the video below and then read more details.
Credit Unions and Customer Experience by Mark Meyer from Josey Siegenthaler on Vimeo.
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