Scam Prevention & DetectionFront-line staff who stay alert for signs of fraud and educate members to do the same effectively protect members and credit union assets, says a new white paper by the CUNA Operations, Sales & Service (OpSS) Council. “Too Good to Be True: Detection and Prevention Of Common Scams” describes what members are most at risk of scams, examines 5 common types of scams through the eyes of 4 credit union professionals, and provides suggestions and resources for credit unions seeking to strengthen their defenses against . . .
- Lottery scams, one of the most common types of mass-marketing fraud, a crime using telemarketing or bulk mail;
- Work-at-home scams, often starting with a job offer via mail or e-mail;
- Phishing, smishing, and vishing, scams using e-mail, text, or telephone to entice members into personal financial information;
- Debit and ATM scams, often starting with a card-reader and wireless camera attached to an ATM or gas pump to capture card information; and
- Wire fraud, often involving someone falsely representing the member, requesting a transfer of funds via Western Union.
CUNA Council members are entitled to complimentary copies of these and more than 200 white papers; $50 for non-members. The paper is available online
Best Practices in Community and Market Development
CUNA’s Community Credit Union Committee released the 2nd in a series of 4 whitepapers titled Best Practices in Community and Market Development, which offers insight on how credit unions can position themselves as leaders in the financial industry and community in a time where consumers mistrust large, powerful institutions. More than ever, consumers and small businesses want to associate with entities they can trust. Best Practices in Community and Market Development serves as a playbook for credit unions striving to be a source of focus and energy in rebuilding the financial lives of American families through supporting, educating and empowering their local communities. Click here for more information and to view other white papers published by the Community Credit Union Committee.
CUNA’s Community Credit Union Committee released the 2nd in a series of 4 whitepapers titled Best Practices in Community and Market Development, which offers insight on how credit unions can position themselves as leaders in the financial industry and community in a time where consumers mistrust large, powerful institutions. More than ever, consumers and small businesses want to associate with entities they can trust. Best Practices in Community and Market Development serves as a playbook for credit unions striving to be a source of focus and energy in rebuilding the financial lives of American families through supporting, educating and empowering their local communities. Click here for more information and to view other white papers published by the Community Credit Union Committee.
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