CUNA Mutual Group will broadcast a variety of webinars this year, with each one featuring cutting-edge information from experienced facilitators. The webinars are designed to help credit unions and credit union professionals achieve financial success, reduce risks and increase member service. Session topics include performance coaching, card fraud trends, managing lending risks, cybersecurity issues and more. Most of the webinars are restricted to subscribers of the various product Resource Centers or to credit unions that utilize the specific featured products. If you need a UserID and password, go to New User Registration. Be sure you are subscribed to the appropriate Resource Center through Edit My Services.
Visit How to Register to learn more and find helpful contacts for each product. Access additional session offerings through Lending Resource Center/Live Events page.
Below are the scheduled 2017 webinars.
Date
|
Title
|
Description
|
Where to
Register
|
1/11/2017 12:00 PM
(CT)
|
Performance Coaching
|
Ever wonder why your
employees are performing below expectations? Analyze the situation to close
the performance gap and identify solutions to positively impact behavior. (60
mins)
|
|
1/17/2017 10:00 AM,
12:00 PM, 2:00 PM (CT)
|
Member Focused
Conversations: Guide with Confidence, Part 1*
|
Members are looking
for someone to provide them financial guidance. Even if your members are
doing well right now, the unexpected can have an immediate impact on their
financial well-being. Part 1 focuses on helping your member feel the impact
through a Money Game as they make difficult decisions during an already tough
time. (45 mins)
|
|
1/18/2017
1:00 PM (CT) |
Risk &
Compliance Oversight: Member Business Lending
|
Maintaining sound
lending strategies can provide long-term success in managing risk and meeting
compliance needs. Find out how MBL rule changes impact your policies and gain
key insights into building a strong risk management practices framework,
including oversight, into your commercial lending and traditional member
business lending efforts.
|
|
1/18/2017 10:00 AM,
12:00 PM, 2:00 PM (CT)
|
Member Focused
Conversations: Guide with Confidence, Part 2*
|
Members are looking
for someone to provide them financial guidance. Go the extra mile. Part 2
focuses on using consultative questions and a consistent process to provide
your members with personalized solutions. Be committed to being their trusted
financial consultant. If you don't take the opportunity to guide your
members, they will look elsewhere for the guidance they need. (45 mins)
|
|
1/19/2017 10:00 AM,
12:00 PM, 2:00 PM (CT)
|
Member Focused
Conversations: Guide with Confidence, Part 3*
|
Members are looking
for someone to provide them financial guidance. Part 3 takes the presentation
of the solution to a new level. You won't simply present benefits, you'll
personalize them, helping your members to see the value and why payment
protection is so important. . .to them!. Go the extra mile. (45 mins)
|
|
1/26/2017 10:00 AM,
2:00 PM (CT)
|
Addressing Concerns:
Close the Case*
|
"What if the
member asks a question or raises a concern? Don't let this question stop you
any longer from educating your members on payment protection. Confidently
address four common member questions and concerns related to payment
protection. (45 mins)"
|
|
2/7/2017 2:00 PM
(CT)
|
Performance Coaching
|
Ever wonder why your
employees are performing below expectations? Analyze the situation to close
the performance gap and identify solutions to positively impact behavior. (60
mins)
|
|
2/9/2016 12:00 PM
(CT)
|
Refis with Purpose*
|
When members look to
refinance, they often focus on rate. Change the conversation, and bring the
focus on the member's needs, affordability, and added value to uncover
opportunities to improve their overall financial well-being. (45 mins)
|
|
2/14/2016 10:00 AM,
12:00 PM, 2:00 PM (CT)
|
Member Focused
Conversations: Guide with Confidence, Part 1*
|
Members are looking
for someone to provide them financial guidance. Even if your members are
doing well right now, the unexpected can have an immediate impact on their
financial well-being. Part 1 focuses on helping your member feel the impact
through a Money Game as they make difficult decisions during an already tough
time. (45 mins)
|
|
2/15/2016 10:00 AM,
12:00 PM, 2:00 PM (CT)
|
Member Focused
Conversations: Guide with Confidence, Part 2*
|
Members are looking
for someone to provide them financial guidance. Go the extra mile. Part 2
focuses on using consultative questions and a consistent process to provide
your members with personalized solutions. Be committed to being their trusted
financial consultant. If you don't take the opportunity to guide your
members, they will look elsewhere for the guidance they need. (45 mins)
|
|
2/16/2016 10:00 AM,
12:00 PM, 2:00 PM (CT)
|
Member Focused
Conversations: Guide with Confidence, Part 3*
|
Members are looking
for someone to provide them financial guidance. Part 3 takes the presentation
of the solution to a new level. You won't simply present benefits, you'll
personalize them, helping your members to see the value and why payment
protection is so important. . .to them!. Go the extra mile. (45 mins)
|
|
2/22/2016 10:00 AM
(CT)
|
Tough Conversations
|
As a coach you can
often find yourself faced with a tough conversation. How you handle these
conversations will ultimately impact employee performance. Implement a proven
model that will both change employee behavior and maintain a good working
relationship. (60 mins)
|
|
February 22 (10 am)
|
Card Fraud Trends
Continue to Grow
|
With ever-evolving
card fraud, you must utilize the best defense tactics to minimize credit
union losses. These can include implementing EMV; building a strong
organizational risk culture; developing keen awareness of risks and fraud
tactics; and integrating consumer efforts. With card fraud impacting credit
unions nationwide, the time is now to better understand what you can do to
control payment card losses.
|
|
2/23/2016 10:00 AM,
2:00 PM (CT)
|
Addressing Concerns:
Close the Case*
|
What if the member
asks a question or raises a concern? Don't let this question stop you any
longer from educating your members on payment protection. Confidently address
four common member questions and concerns related to payment protection. (45
mins)
|
|
3/1/2016 12:00 PM
(CT)
|
Performance Coaching
|
Ever wonder why your
employees are performing below expectations? Analyze the situation to close
the performance gap and identify solutions to positively impact behavior. (60
mins)
|
|
3/14/2016 10:00 AM,
12:00 PM, 2:00 PM (CT)
|
Member Focused
Conversations: Guide with Confidence, Part 1*
|
Members are looking
for someone to provide them financial guidance. Even if your members are
doing well right now, the unexpected can have an immediate impact on their
financial well-being. Part 1 focuses on helping your member feel the impact
through a Money Game as they make difficult decisions during an already tough
time. (45 mins)
|
|
3/15/2016 10:00 AM,
12:00 PM, 2:00 PM (CT)
|
Member Focused
Conversations: Guide with Confidence, Part 2*
|
Members are looking
for someone to provide them financial guidance. Go the extra mile. Part 2
focuses on using consultative questions and a consistent process to provide
your members with personalized solutions. Be committed to being their trusted
financial consultant. If you don't take the opportunity to guide your
members, they will look elsewhere for the guidance they need. (45 mins)
|
|
3/16/2016 10:00 AM,
12:00 PM, 2:00 PM (CT)
|
Member Focused Conversations:
Guide with Confidence, Part 3*
|
Members are looking
for someone to provide them financial guidance. Part 3 takes the presentation
of the solution to a new level. You won't simply present benefits, you'll
personalize them, helping your members to see the value and why payment
protection is so important. . .to them!. Go the extra mile. (45 mins)
|
|
3/22/2017 10:00 AM (CT)
|
Looking Ahead: The
Regulatory Roadmap
|
Regulatory and
compliance requirements for lending, deposits, and payments can sometimes
feel like a moving target. And, not staying in compliance can lead to
expensive violations and penalties! What can you do to stay ahead of the
curve? Hear what’s in store and what you need to do for 2017 and beyond as it
relates to specific regulations impacting credit unions.
|
|
3/23/2016 10:00 AM,
2:00 PM (CT)
|
Addressing Concerns:
Close the Case*
|
What if the member
asks a question or raises a concern? Don't let this question stop you any
longer from educating your members on payment protection. Confidently address
four common member questions and concerns related to payment protection. (60
mins)
|
|
3/28/2016 12:00 PM
(CT)
|
Empowerment and
Goals in Action: Run Your Race
|
Goals. . . you have
them, but are you taking action to achieve them? Define, implement, and
achieve your credit union, branch, and employee goals through positive,
proactive accountability.
|
|
4/19/2017 1:00 PM (CT)
|
Spam, Shams, and
Other Scams
|
Fraudsters are
continuously plotting ways to con or scam your credit union, your employees,
or your members out of money and data. While there is no single rule for
determining legitimacy, there are guidelines to follow. Join us to discuss
recent fraud trends, how you can detect a scam, what to do if you encounter
one, and how you can reduce the impact.
|
|
5/17/2017 10:00 AM (CT)
|
Employment Practices
& Risks
|
Potential employment
issues exist in all aspects of your employee interactions – hiring, firing,
and everything in between. In addition, litigation costs associated with
these losses are considerable, on the rise, and potentially-harmful to your
reputation. Learn more about recent trends and how to successfully handle
employment issues and minimize employment practice liability risk.
|
|
6/21/2017 10:00 AM (CT)
|
Managing Risks
Within Your Indirect Lending Program
|
Indirect lending
programs can be as good as your credit union’s willingness and thoroughness
of monitoring your partner relationships. Join us as we share real-life
credit union loss scenarios and examine actionable internal controls and risk
mitigation steps to help you stay clear of these hidden lending risks.
|
|
7/19/2017 1:00 PM (CT)
|
Planning for
Disasters of All Types
|
Planning - disaster
recovery, business continuity, cyber incident, safety/emergency, and active
shooter – can be intimidating. But, it doesn’t have to be that way. Covering
your bases upfront is critical. Learn lessons from real-life scenarios and
uncover some simple steps that can help you build robust plans that can help
you quickly recover from an unforeseen disaster.
|
|
8/16/2017 10:00 AM (CT)
|
Integrating Risk
Assessment and Decision Making
|
Information
generated by assessing risk informs or validates decisions that your credit
union makes. It is the core of understanding of what could go wrong with your
policies, procedures, and processes. Learn how to develop and apply risk
assessment approaches to your risk management framework and decision making,
along with understanding common challenges that could be encountered.
|
|
8/16/2017 6:00 PM (CT)
|
Minimizing Risk
through Board of Directors Oversight
|
Effective risk
oversight begins with a solid understanding of the board’s responsibilities.
As a board member, you are charged with ensuring proper financial processes,
internal controls, and risk identification methods are in place to oversee
current and emerging risk. Learn how you can ensure safety, soundness, and
achieve your credit union goals with a solid risk oversight approach.
|
|
9/20/2017 10:00 AM (CT)
|
Cybersecurity Trends
and Tips
|
Fraudsters, hackers,
and bad guys don’t care about your credit union. It’s not personal, it’s
their business. Gain key insights into some of the latest cybersecurity
trends and learn what you need to do to assess threats and protect your
sensitive data.
|
|
10/18/2017 1:00 PM
(CT)
|
Grow your Lending
Safely
|
Most credit
union growth strategies involve growing consumer, indirect, real estate,
and/or business lending. In fact, your strategic plan could include all of
these! Join us to better understand how you can optimize loan growth while
managing risk through lending oversight and internal controls best practices.
|
|
11/15/2017 10:00 AM
(CT)
|
Emerging Risks on
the Radar
|
When risk management
is effective, nothing bad happens. But if you’re blindsided by a problem, the
lack of risk management takes the blame. By recognizing existing risk and
anticipating the new, emerging ones; you can minimize losses and confidently
safeguard your organization. Learn key insights about the latest risks,
trends, and losses impacting credit unions.
|
|
11/15/2017 1:00 PM
(CT)
|
Emerging Risks: A
focus for smaller CUs & BOD
|
Not all credit
unions, or risks impacting them, are the same. Learn about the risks and loss
trends that are impacting credit unions in the smaller asset categories.
Without dedicated resources, managing emerging risks can be one of your
biggest challenges. This session will focus on what you may want to monitor
and prepare for in the coming year.
|
| *In order to attend this webinar your credit union must 1) offer Debt Protection or 2) be licensed to offer Credit Insurance or be in a state that doesn’t require licensing. (If your credit union participates in the Lender Development Program, you meet the requirements to attend these sessions.) |
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